Refund, Statutory Withdrawal & Prepaid Top-Up Policy
14-day unspent credit refund guarantee, UK/EU statutory withdrawal rights, and one-time MoR top-up terms
Effective Date: November 12, 2026 · Contracting Entity: MAGICFORGE LTD (England and Wales · Company No. 16211132) · Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Key Summary
Operated by MAGICFORGE LTD (Company No. 16211132), bf16.ai provides a 14-day unspent purchased credit refund guarantee (>= USD $1.00 unspent principal) via hello@bf16.ai or our Merchant of Record portal (Waffo and Dodo Payments), preserves mandatory UK/EU statutory consumer withdrawal rights down to USD $0.01, and operates strictly on one-time non-expiring top-ups with zero recurring or off-session auto-charges.
1. 14-Day Unspent Purchased Credit Refund Guarantee
Customers may request a full or partial refund of unspent purchased credit principal within 14 calendar days of payment by contacting hello@bf16.ai or submitting a refund request through the customer portal of the authorized Merchant of Record (Waffo or Dodo Payments) that processed the transaction, provided:
- Unspent refundable principal on the top-up order is at least USD $1.00 (
100 cents); - The account has zero unpaid chargeback reversal debt (
debt_nano == 0), zero active AUP/security freezes, and zero open payment disputes on that order; and - Approved refunds are returned to the original payment method by the Merchant of Record alongside proportional local VAT/GST/sales tax attributable to the refunded principal.
Welcome trial credits ($1.00), promotional grants, and redeem-code balances are non-cash evaluation credits and are never refundable.
2. Mandatory Statutory Consumer Withdrawal Rights (UK & EU Cooling-Off)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (including Regulation 37) and EU Directive 2011/83/EU (Consumer Rights Directive), individual consumers have a 14-day statutory cooling-off period. At checkout, you expressly request immediate crediting of digital API capacity — acknowledging that invoking paid API or Playground inference before the 14-day window expires results in a proportional deduction only for tokens actually consumed prior to withdrawal, while leaving 100% of unspent purchased credits refundable down to USD $0.01 (1 cent).
Consumers exercising mandatory statutory withdrawal rights (including UK/EU 14-day withdrawal, Brazil CDC Art. 49 7-day right of regret, or South Korean e-commerce cancellation rights) via hello@bf16.ai are exempt from the voluntary USD $1.00 floor, blocked only in cases of confirmed payment fraud.
3. Prepaid One-Time Top-Ups & Low-Balance Email Alerts
bf16 operates strictly on user-initiated one-time integer USD top-ups from USD $10 to USD $2,000 processed via Waffo (primary MoR) and Dodo Payments (secondary MoR). Purchased credits never expire (expires_at = NULL), and bf16 never enrolls accounts in recurring subscriptions or unscheduled saved-card off-session card charges. Instead, developers can configure optional low-balance email notifications (triggered at $2.50 and $0 remaining balance) in /dashboard/credits and download Prepaid Credit Statements alongside official MoR tax invoices. Billing & support contacts: hello@bf16.ai.